Friday 2/14/2025 Customers – Due to ongoing inclement weather and unsafe road conditions, Waste Connections will not be providing services on Friday, February 14. Affected customers will receive a phone call with instructions Friday morning. Our office will be closed to walk-in customers, but our call center will be open if you have questions. Thank you, and we apologize for the inconvenience.
Thursday 2/13/2025 Customers – Your garbage and recycling may have been missed today (Thursday February 13th) due to weather and road conditions. If your garbage was missed today, please set out double your standard service level of garbage next Thursday February 20th. If your recycle or yard debris were miss Thursday February 20th, please set out double your standard service level on your next scheduled service day Thursday, February 27th. We apologize for the inconvenience and appreciate your business. Thank You!
Monday 2/10/2025 – Your garbage and recycling may have been missed today (Monday February 10th) due to weather and road conditions. If your garbage was missed today, please set out triple your standard service level of garbage next Monday, February 17th. If your recycle was missed today, please set out double your standard service level on your next scheduled service day of Monday, February 24th. We apologize for the inconvenience and appreciate your business. Thank You!
Wednesday 02/5/2025 CUSTOMERS – Due to inclement weather conditions, some routes were missed or canceled. If you were missed, you will receive a phone call with instructions. For the most up to date information, please click the following link for More Info → . Thank you, and we apologize for the inconvenience.
*** Drivers will make every attempt they can to safely service everyone based on the modified schedule above. Service is dependent upon road, curb, and parking lot conditions at the time and those will vary widely depending on location and elevation. In the event conditions prevent the driver from being able to service your can or container, you will get a follow up call to advise of the new service expectations.***
You can also stay up date with weather-related messages by entering your address under My Schedule and sign up for free service alerts by clicking on Get a Reminder. You can also sign up for service alerts on our app, Recycle Right. For step by step directions for signing up for free service alerts, click here: Emergency Preparedness | City of Vancouver Washington. Thank you in advance for your patience and support while we allow time for conditions and schedules to be evaluated.
Frequently Asked Questions
Q: How is it determined to delay or cancel services?
When our region is faced with inclement weather, we will do the best we can to safely provide service. At Waste Connections our goal is to service every customer on their scheduled pickup day, however if we are unable to safely operate our fleet, services may be delayed or postponed. We study forecasted weather reports, announced closures (schools), and operation managers do spot checks of the roads through out Clark County starting at 2:00 am to determine if the public road conditions are safe to carry out collections in each service area.
Q: How will you notify customers?
Please check our web page at wcnorthwest.com or call customer service at 892-5370 for updates and instructions on how to set out for pickup. City of Vancouver and Clark County web sites will also have service delay information. In some cases we will do phone calls and/or email blasts to affected customers.
Q: Why was my recycle driver able to make it down my street but not my garbage driver?
Weather and road conditions can change rapidly. Your recycle driver may have come earlier when the road conditions were favorable or after the road has cleared up. Each driver will determine if he can safely access your street to pick up your services.
Q: Will I need to wait 2 weeks to get my next recycle or yard debris empty?
Yes, unfortunately we will not be picking up recycle or yard debris until the next scheduled pickup day. You will be able to set out double your service level at no additional charge or we can credit back for the missed pickup.
Q: Why can I drive down my street but you can not make it to pick up my services?
Consideration must be given to safety of getting trucks from our yard to routes and back to the transfer center. On average an empty garbage truck weighs 25,000 lbs. When this heavy of a vehicle is in motion and loses traction it is very difficult to stop and/or gain control.
