The only days your garbage, recycling and yard debris drivers do not work are Thanksgiving, Christmas Day and New Year’s Day. If your service day falls on or after one of these holidays, your services will be delayed by one day.
When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will attempt to start our routes later than normal– please leave material at the curb. If we cannot safely operate our fleet, service may be delayed. In the result of a delay or cancellation, we will also send out a call notification to all customer’s involved detailing further instruction.
Please have all material available by 6:00 AM on your service day or the night before your service day.
For residential customers, Vacation credit is given if you are gone for two consecutive pickups or more. Please contact us before leaving so that we can adjust your account and notify the drivers. Vacation credit is not available for Commercial customers.
Please let us know immediately so we are aware. If we are not contacted, we do not know you have been missed. (Return trip fee may apply)
Yes, please ask Customer Service about our Mixed Recycle program that allows you to recycle plastic bottles & tubs, metal cans and mixed paper along with your cardboard. See our Commercial Recycling page for more information.
Yes, by using our web site you can view and pay your statements online. CLICK HERE to create your own profile and in the future you may click “My Account” at the top-right of this site to pay a bill or view your statements.
No, you don’t need to add your payment information to view online statements, or sign up for paperless billing. Just leave your payment information blank when signing up for an online account.
You certainly can! With the Recollect tool location on the My Schedule page, just type in your service address so you can view your pickup dates, request a yard debris pickup, or even search on how to dispose of certain items/materials.
With the Recollect tool just type in the material you would like to dispose of certain items/materials and it will list your options:
If you plan to get a drop box for construction debris you may need to obtain analytical testing on your debris for asbestos. Please click on the following link to view the list of materials that requires testing: -ASBESTOS INFORMATION-