Service Change Frequently Asked Questions

Waste Connections’ goal is to provide the best possible service to our customers, effectively and safely. These changes may affect Battle Ground, La Center, Yacolt, and urban and rural unincorporated Clark County customers. City of Vancouver, Camas, Ridgefield and Washougal customers are not affected by these service changes.

Why is my service day changing?

To accommodate the county’s growth for the next five to six years,  changes have been made to our truck routes.

This does not apply to residential customers in Vancouver city limits, Camas, Ridgefield and Washougal.

Will the service day change affect garbage rates?

No, Clark County (Urban and Rural), Battle Ground, La Center and Yacolt rates for cans and carts will stay the same. Click here [https://wcnorthwest.com/residential-rates] for rates details:

Will my every-other-week garbage schedule change?

No, the every-other-week schedule is not changing for garbage customers. Customers will maintain their black and yellow schedules. Contact Waste Connections Customer Service to request changes to match up or alternate your garbage and recycling pickup weeks.

Will the time of my pickup change?

Due to the variables associated with our routes, it is likely that your pickup times will change. Please have carts out at the curb on your service day by 6:30 am to guarantee service.

What if I forget to put my carts out and they don’t get emptied?

We can offer to pick up a double load the following week at no charge or credit the account for the value of the pickup that was missed. If the customer is unable to wait, a pickup can be scheduled for a fee.

 

Will any every-other-week Recycling/Yard Debris customers go three weeks without service?

Customers that are changing from “B” (Black) to “A” (Yellow) service schedules, or vice versa, may go three weeks without service. We will pick up extra material for them at no additional charge during this transition period.

2022 EOW Calendar Yard Debris Fillable

When will Clark County customers in urban areas receive an upgraded garbage cart?

Urban Growth Areas of Clark County will transition from customer provided garbage cans to convenient roll carts provided by Waste Connections in 2023. The service day change happening in August 2022 is in preparation for the service and truck transition to automated residential garbage collection to come next year. Customers will receive advanced notice prior to the change.

Why did I receive a new garbage cart?

By upgrading garbage carts in select areas, it allows the drivers to operate safely from the cab instead of out on busy roadways.

How do I change my garbage cart size?

Cart swap requests can be made online with the following contact form  https://wcnorthwest.com/service-changes-form

Are commercial customers affected?

Businesses at commercial or residential locations with can service will be upgraded to new garbage carts. Businesses at commercial locations with containers will keep their containers though they may be switched to a different route. Businesses at residential locations with containers will likely be switched to garbage carts though it is at the discretion of the Operations supervisors.

Why did service change to every-other-week recycling service?

For Clark County (Urban), La Center and Yacolt customers, recycling service has been changed from weekly to every-other-week service to keep rates the same. Customers in Vancouver city limits, Camas, Ridgefield and Washougal already have every-other-week recycling service.

How do I change my recycle cart size?

Cart swap requests can be made online with the following contact form https://wcnorthwest.com/service-changes-form

Did recycling service change in Battle Ground city limits?

No, customers within Battle Ground city limits will still have weekly recycling service.

Can I put out extra recycling next to my cart?

Yes, extra recycling can be placed in a, cardboard box, or paper bag. There is no additional charge. Please do not put extra recycling in plastic bags.

Garbage Rates per Month (Effective July 1, 2022)
Clark County (Urban and Rural), Battle Ground, La Center and Yacolt

 

32gal Weekly
 $      15.52
64gal Weekly
 $      22.60
96gal Weekly
 $      33.53
2-64gal Weekly
 $      41.70
2-96gal Weekly
 $      62.33
1-32gal Every-Other-Week
 $      10.39
1-32gal Monthly
 $       5.61